Yellow iMac

Being an early adopter has its benefits....

and its issues. Normally, being a tech geek, I don't mind putting up with the little glitches that I find along the way to a mature product; at least it gives me stories to tell about the experience, and a sense of pride paving the way for the general public (you can thank me now ;) ).

I recently switched to the Macintosh platform for photography after years of sitting on the fence. I purchased a brand new 27" iMac back in November only to be surprised that the unit I purchased was a DOA. You can read about that experience here.

A few days ago,

I was reading Gizmodo and took note of a post about continuing screen issues. Of particular interest to me was the issue about a yellow tint toward the bottom of the screen. As a photographer, color accuracy is really, REALLY important. At the time I was reading the post on my Win7 laptop, but quickly woke up the iMac to run the test they suggested.

Sure enough,

the replacement unit I now own is affected. Here's what it looks like using the blue and white stripes in iTunes:

I'll agree, that its hard to see, but the images below show how drastic this issue is when you compare from top to bottom. The top of the screen is on the left, the bottom is in the right. Notice the conspicuous "Absence of Blue" on the left.

Apple's tech support process starts on the website: I entered my serial number, described my issue, and entered a phone number. Within a minute the phone rang and I was put into the support queue. After about 3 minutes on hold I spoke with a nice young lady by the name of Phoebe, from Niagra falls, Canada. After apologizing several times, she informed me that Apple is aware of the issue and will either:

1. Refund my money ...or...
2. Put me on the list for a new internal display panel which will be available at the local Apple Store in 3 weeks

The refund didn't sound like a good option; I'd be without a main computer for a while and then have to configure and reload all of my software. I opted for option 2.

Overall I was impressed with Apple's response to the manufacturing (or shipping?) flaw and how forthright they are about it. I'm also impressed with Gizmodo's excellent coverage of the issue complete with a leaked internal memo about it. I fully knew what to expect.

So for now,

I'll keep using my yellow iMac, and anxiously await the arrival of the new panel. I'll update the post when the issue has been resolved. I think I'll wait a few months before buying an iPad :/

Wow, what a surprise!

See 11/19/2009 update below...


Many of my friends
and family members know me as a computer geek. I've built PC's for years, constantly upgrading and tweaking, overclocking, etc... I know my way around the PC world pretty well. I've even dabbled in Linux and have built up servers for all my music.

Lately, since photography has "captured" my interest,
I've been noticing the limitations of PC monitors. I can really tell the difference now that I sell licenses on iStock. I spend hours tweaking things on the photo to increase the chances of having it accepted for sale. Now I notice the corners of the screen are a bit darker than the center. The upper left has a green tinge, while the lower right has a purple one. You can imagine how difficult it is to edit on something like this.

So...I decided to get a Mac,
The Macintosh screens are known for their quality and precision. Most photographers I know use macs exclusively. This would be my first one. The new iMacs just came out and I fell in love with the 27" version: the quad-core. I agonized for weeks over the decision and finally made it two nights ago.

The purchase experience was awesome; Whoever designed that should get a big pat on the back. No registers, staff handling the transaction form anywhere in the store are nice touches. I was in and out in no time; albeit a few thousand bucks poorer. Carrying the heavy box to the car was a bit of a chore. The box was pretty...pretty heavy!

Once I got home,
one of my daughters helped with the ceremonial "un-boxing" It was a hoot setting it all up. I plugged in the power, turned on the wireless keyboard and the "magic mouse". I reached behind the smooth round rear of this gorgeous piece of hardware, found the subtle power button and pressed it ever so gently. I felt giddy with excitement! I heard the drive whir and the glorious chime that macs make when they start up. My daughter and I jumped back and rubbed our hands together.....

Then????
Nothing... I heard the start-up routing asking me to choose a language, but no lights, no signs video at all??? Bbbut this is a Mac! this isn't supposed to happen, ever!

I saw John Hodgeman smirking at me.

A quick call
to the Apple Store and I was invited to bring it back for a quick exchange. "Has this ever happened before?" I asked. "Not to the quad-core's the salesman answered" Hmmm Some of the Mac forums say otherwise. Maybe this is a first production run quality issue. I just hope they have a replacement in stock, one that works!

So tomorrow,
I'll schlep the pretty and heavy box back to get an exchange from the cheerful folks at the Apple store. I'll post again with the experience and hopefully it will be a *nice* surprise this time!

Update 11/19/2009
On my lunch hour today, I paid a visit to the apple store. I met a lovely sales associate there who brought a cart out to my car to gingerly transport my DOA mac into the store. After verifying that the screen was in-fact dead, she returned with a brand new machine. I was in and out in about 30 minutes. I'm writing this post from the replacement machine now. The whole experience was pretty nice. I'll give Apple credit for their customer service!